Returns & Exchanges
We want you to love your exclusive Mattel Creations fashion and collectibles; however, if you are not completely satisfied, you may return your eligible items within 30 days of delivery. Please note that limited edition drops and made-to-order items may be subject to final sale terms.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and secure it to your original packaging.
Ship the Package
Drop off your return at any authorized carrier location, ensuring the items are in their original, unworn condition with all tags attached.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing